Clarity up front

Warranty policy

On every purchase from Qwerty-Tech you get at least 1 year of warranty — on some products even 2 years. This warranty covers hardware problems and applies in addition to your statutory rights as a consumer.

1–2 years

Warranty, depending on product

Remotely first

We check with you before you send anything

Also after the term

Repair possible at cost price

Coverage

What is covered?

Every component below is covered by the warranty as long as the defect arises from normal use — not from an accident or incorrect use.

Covered by the warranty

MotherboardIncluding short circuits and defects (excluding moisture or drop damage)

Memory & storageRAM and SSD/HDD (excluding moisture or drop damage)

PortsHDMI, USB etc. (excluding moisture or drop damage)

TrackpadExcluding moisture or drop damage

DisplayThe functioning — damage arising after purchase is excluded

KeyboardExcluding loose keys/keycaps

Charger1 year warranty, provided it is undamaged

Not covered by the warranty

Moisture damageVisible via the moisture sensor in the device

Drop damagePhysical damage from falls or impacts

Incorrect useDamage caused by improper or careless use

Keyboard with liquid/food residueVisible traces of spilled liquid or food remains

Loose keys/keycapsFall outside the keyboard warranty

Defects after the warranty termRepair is still possible, at cost price

Exceptions

Special situations

Three components deserve a separate explanation, because they work slightly differently from the rest of the coverage.

Battery

A battery is a wear part. On a used battery you get 2 months of warranty; on a new battery 1 year. Every battery is tested for capacity before sale — a used battery has therefore already proven its performance.

Damage

Moisture and drop damage are not covered by the warranty. Moisture damage can be objectively traced via the moisture sensor built into every device — so we cannot make an exception for it.

After the term

Has your warranty period expired? We are still happy to repair your device — at a fair cost price, with no surprises afterwards. Get in touch for a no-obligation estimate.

How it works

Submitting a claim & sending it in

No account needed — you simply report a problem by email. A physical repair only comes into play when there is really no other way.

Send an email right away

You do not need to create an account. Email us your claim directly, with your order number and a short description of the problem.

We first look at it remotely

We manually assess whether the problem can be solved remotely — for example with a short instruction or software check — before anything has to be sent in.

Fill in the form

If the problem cannot be solved remotely, we will send you a form. As soon as you fill it in, we officially register your device in our system.

Follow the progress via the portal

After registration you follow the status of your claim via our portal. Does the device still have to be sent in? Then you will receive the instructions and the return address there. Shipping costs are at your own expense — also in the case of a warranty claim — e.g. via PostNL (approx. €6.75) or DHL (approx. €5.75).

Questions about your warranty?

Qwerty-Tech · Industrieweg 10 G1, 1566 JP Assendelft
+31 75 75 72 675 · Chamber of Commerce 73835420 · VAT NL003583419B56

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If we cannot work it out together, complaints that are not resolved between us can be submitted to Stichting WebwinkelKeur or, since 15 February 2016, via the European Union ODR platform.