If you order before 23:59, your parcel leaves the next working day. Exception: orders placed on Tuesday after 09:00, because we do not process parcels on Wednesday. All details can be found at shipping and returns.

Yes. During checkout, before payment, you choose the desired delivery day from the available days. That costs nothing extra. If none of the days suit you, mention that in the comments — we will contact you if it does not work out.

As soon as your order has been shipped, you will receive an email with track & trace. You can also view the status via your account. Did not receive an email? Check your spam folder first.

Check your spam folder and whether the email address is correct. Did the payment succeed but the confirmation does not arrive? Wait half an hour; sometimes processing lags a little. Still nothing? Email us your name, email address and, if possible, proof of payment.

It can take up to 24 hours before the code becomes active after the parcel has been handed to the carrier. If it still does not work after that, please contact us with your order number.

Contact us as soon as possible. We will then immediately start an investigation with the carrier and look for a solution together with you. Because we ship insured and registered, you will never be left empty-handed.

Let us know as soon as possible with your order number, and we will send the missing part.

As long as the order has not yet been shipped, yes. Email us your order number and the correct address, and we will change it.

If the carrier supports it, you can arrange this yourself via track & trace. If you do not see that option, changing it for this shipment is unfortunately not possible.

Your order is shipped insured. If you are not home, the shipment is offered again or delivered to a pick-up point, according to the carrier's procedure. In track & trace you can see exactly what is happening.

First check track & trace. If there is still no movement at all after three days, please contact us. We will then find out what is going on.

The available countries are shown during checkout. For business deliveries or special destinations you can contact us — we will then look at the options.

Log in to your account, find the order and fill in the return form. Within one to two working days you will receive a return label by email. Print it, stick it on the box and include your order number. The full explanation with all steps can be found at shipping and returns.

Fourteen days after receiving your order. You do not have to give a reason. Different terms may apply to business purchases.

Nothing. We pay the return costs and send you the return label. Nothing is deducted from the amount you get back.

The product must be returned complete, preferably in the original packaging, and in the same condition in which you received it. Missing accessories or damage can affect the refund.

As soon as your return has been received and checked, we refund the amount via the original payment method. You will receive a confirmation by email. Allow up to fourteen days.

Returns are processed in order of arrival. Not refunded after fourteen days? Email us your order number and the proof of shipment or track & trace.

Yes. Register your order as a return and choose exchange, or email us — we will arrange it for you.

Usually yes. Clearly include your order number and pack everything well. If it concerns different orders, state both order numbers.

Email us your order number and a photo of the product received, possibly with the label on the box. We will arrange the right solution: exchange or refund.

First check your spam folder. If downloading does not work, email us your order number; we will send it again or offer an alternative.

If you have not yet shipped the parcel, you can simply ignore the return notification. If it is already on its way, we can no longer stop the process — you can order again after the refund.

First try: restarting, installing updates (software and firmware), a different cable or port, a different power outlet or adapter, and if necessary a factory reset.

Also look at the reset button: on many ThinkPads there is a small hole on the back. Press into it with a paperclip or SIM tool for about two seconds and then restart. That solves a surprising amount.

Does the problem persist? Email us with a clear description of when it does and does not occur.

Report it by email as soon as possible with your order number and a short description. Preferably add photos or a short video. We will then assess the fastest solution: exchange, repair or refund.

Send an email with your order number and a clear description of the problem. Visual material helps us enormously — a short video often says more than a long explanation.

By default you get two years of warranty, extendable to four years. You can read exactly what is covered in our warranty policy.

Then we will let you know by email what the options are, for example a paid repair. We never carry out work without you being informed beforehand.

We can only say that after we have received and examined the laptop. As soon as we know what is wrong, we will let you know the expected turnaround time by email or phone.

Only send what is needed to test the problem. If it concerns charging, for example, send the charger. The instructions after your registration state exactly what you need to send.

Yes. Pack the device securely in a good box with enough padding and as little play as possible, so nothing can shift in transit.

Report it by email as soon as possible, with photos of the outside of the box, the shipping label, the inside with the packaging material and the damage to the product itself.

You can see all available methods in the checkout. Which options you get can differ per order — for example because of the amount or the product. See also payment methods.

Yes, pay later is possible via Klarna, when that option is available in the checkout.

First wait a quarter of an hour to half an hour; processing sometimes lags. Also check your email including spam folder. Still nothing? Email us your name, email address and, if possible, proof of payment or transaction number.

Try a different payment method, or check whether your bank is blocking the payment. If it still does not work, email us the time and the error message — a screenshot helps.

The invoice arrives by email as soon as your order has been processed, and is then also in your account. Can't find it? Look in your spam folder or log in.

Enter your company details and VAT number during checkout. Forgot to? Email us your order number and company details, and we will see what is possible. You can read more about ordering for business at business purchasing.

Check the validity, the minimum order value, excluded products and whether the code can be combined. If it still does not work, send us the code with a screenshot of your cart.

That depends on the promotion terms; discounts often cannot be combined. In the checkout you immediately see whether the code is accepted.

No, that is not possible.

Email us the relevant order numbers as soon as possible. If one order has not yet been processed, we can often still cancel it. If everything has already been shipped, we will help you with a return solution.

That the product has been used before and has then been professionally checked, tested, cleaned and, where necessary, repaired by us. After that it goes on sale again, with a warranty. You can read more about that at what is refurbished.

We use five classes, from brand new to with signs of use. Per component — screen, keyboard, trackpad, casing, sides and back — it is described what you may expect. See the condition of our laptops.

Do you see a number instead of a name somewhere? That is the same classification:

Condition 9 — like new: minimal to almost no visible signs of use.
Condition 8 — excellent: light marks, such as small scratches or light wear.
Condition 7 — good: clear marks such as more scratches or visible wear, but technically fully in order.

The difference lies solely in the cosmetic condition: the fewer visible signs of use, the higher the class. Good is condition 7, excellent is condition 8 and like new is condition 9. The functioning has been checked and is in order in all conditions.

No. Signs of use are cosmetic. Every laptop is technically checked and must function well. Parts that are worn and affect the functioning we replace — or the device does not go on sale.

Yes, without exception. Every device is checked and tested before it leaves the door.

Everything needed to make the machine fully usable: screen, keyboard, touchpad, wifi, bluetooth, speakers, microphone and webcam (if present) and the main ports and connections.

We check whether the battery functions normally and charges and discharges properly, and run the official Lenovo diagnostics to measure the capacity accurately. See battery condition.

Only when necessary: if the battery is defective, or if the capacity is below 80% . So every machine we sell has at least 80% of the original capacity.

Yes. The device is delivered clean, with Windows or Linux installed and activated, and is ready for immediate use.

Email us your order number with clear photos. We will look at it right away and find a suitable solution together.

Yes, that is possible. Email us your order number, and we will look at the options: availability, price difference and the fastest route.

With a certified erasure program the entire storage is overwritten and verified. After that we install the system clean again, ready for use.

Yes. There is nothing left on the disk from a previous user. The device is delivered clean and ready for you to set up.

Yes. We check whether the device can be used normally. If there is a block or restriction that makes use impossible, it will come up during our check and the device will not leave the door like that.

Yes. You receive the device clean, so you can immediately create and set up your own account.

We process your data solely to handle your order or service request, in accordance with the applicable privacy rules. The details are in our privacy policy.

Your order number and a clear description of your question. If it concerns a device, also state the model and, if possible, the serial number. If your question is urgent, call us on +31 75 75 72 675.