Ordered before 23:59
Your order is shipped the next working day. You will receive a track & trace from us, so you can follow the parcel.
A laptop is not an impulse purchase. That is why we ship every order insured and registered, you choose your delivery date yourself at checkout, and after receipt you have fourteen days to decide whether the device suits you.
We pack every working day. So you do not have to order early in the morning to still go out.
Your order is shipped the next working day. You will receive a track & trace from us, so you can follow the parcel.
During checkout, before payment, you indicate yourself on which day the parcel may arrive. That costs nothing extra — handy if you are not home during the day or need the device on a specific day.
Wednesday is not a processing day for us. If you order on Tuesday after 09:00, your parcel leaves on Thursday.
We work with several carriers, so that for each destination we can choose what arrives fastest and safest.
| Destination | Carrier | Shipping |
|---|---|---|
| Netherlands | PostNL, FedEx or UPS | Insured and registered, with track & trace |
| Belgium | PostNL — our recommendation for Belgian addresses | Insured and registered, with track & trace |
| Germany | DHL or UPS, your choice | Insured and registered, with track & trace |
Registered means someone has to sign for receipt. That way a laptop does not disappear behind the fence or with a neighbour you do not know.
If a parcel gets lost in transit, we start the investigation with the carrier and keep you informed. You do not have to chase a call centre yourself.
Does the device disappoint or does it not fit what you were looking for after all? You have fourteen days cooling-off period after receipt. You register the return yourself in your account — below you see per step what you will encounter on screen.
Use the email address with which you placed the order. Did you not create an account when ordering? Then create one now with that same email address — your order is automatically linked to the account.
In the overview of your orders, look for the order number of the purchase you want to send back, and click on "view". Don't know which number it is? It is in the order confirmation you received by email.
Within the order details you will find the button to return an item. That starts the return process for that order.
Tick the items you want to return and state the reason. The more specific you are, the faster we can help you — feel free to mention what you noticed.
In the same form you indicate what you want: a replacement device, a voucher or refund.
Go through your details once more and confirm the request. You will then receive the instructions for sending it back. The return label you receive within one to two working days by email.
You stay informed; you do not have to chase us by phone.
As soon as the parcel has arrived, we check that everything has come back complete and undamaged. After that we send you a confirmation by email.
You always hear from us how your return is doing — even if the handling takes longer than expected.
Depending on the situation we offer a replacement device, a voucher or a refund. With a refund it usually takes up to fourteen days before you see the amount in your account. That applies to all payment methods.
Sending it back costs you nothing: we pay the return costs and send you the return label. So nothing is deducted from the amount you get back. Unsure about a model? Feel free to ask your question before ordering — then returning may not be needed at all.
So you do not have to look for the small print.
Three things that keep the return smooth.
The charger and any supplied accessories belong with it. If anything is missing, we cannot fully process the return.
Sign out of your Microsoft or Google account and remove your files before sending the device back. We erase the storage again, but you remain in control of your own data.
Preferably use the box the device arrived in, with the padding inside. Damage during the return shipment can affect the amount you get back.
We are available by phone on working days from 09:00 to 17:00, and usually answer email the same day. You can find all contact details and frequently asked questions at our customer service.
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