What you can do
Are you experiencing a problem with one of our products or with our service? Then please let us know first. We are happy to look together with you at a suitable solution. You can send an email to:
We do everything we can to handle complaints as quickly as possible and to your satisfaction.
If we cannot work it out together, you can submit the dispute for mediation via Stichting WebwinkelKeur.
If a solution is still not forthcoming after that, as a consumer within the European Union you can use the European Commission's online dispute resolution platform.
This platform can be reached via:
https://consumer-redress.ec.europa.eu/index_nl
If your complaint has not already been taken up by another body, you can submit it via this European platform.
